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Regional training seminars help develop more reps

19th October 2019

“Our new education programme will help break down barriers to participation…”

As part of Community’s new education programme, the union held regional training seminars for reps from its London and Midlands regions.

The seminars provide learners with skills, knowledge and confidence in key areas such as communication, how to manage a difficult conversation, note taking, presentation, how to promote retention of membership and the rep’s role in these processes. The sessions allow reps to develop strategies that they can then take back to their workplace and put into practice.

Tiffany Gillies, National Organiser for Education said:

“Delivering training seminars in our regions gives us the opportunity to target the bespoke training needs of the reps there. Our new education programme will help us to shape Community’s future by being more inclusive and breaking down some of the barriers that existed previously and prevented some reps from getting involved.”

Gavin Miller, Regional Secretary for the Midlands said about the communication seminar: “The session was very well received, and I would recommend any branches who think they could benefit from developing in this area to attend – after all, we can always be better at both internal and external communications.”

The learners had a wide range of experience as reps and they work in different sectors, but the relevance of the topics was shared amongst all. Feedback from learners was very positive, one rep said:

“The seminar really opened my eyes to the importance of retaining members to Community if they leave the workplace,”

Another rep added: “I’m going to take what I learned back to work and work on the plan”

Photo of materials used at the regional training seminar

Materials at the communications regional training seminar.

Adrian Axtell, National Secretary for London & Southern region said:

“The Seminar on membership retention held recently was extremely well-received from reps within Serco PECs. They understood that despite good recruitment figures retention is vital to both build the branch and union. The region will follow up with action plans and progress will be reviewed on a regular basis. This is an excellent initiative which we will roll out across the region and the justice, custodial and immigration services sector.”

Further regional seminars are scheduled in every region until the end of 2019 and next year the training will include a range of subjects including public speaking & presentation skills; membership retention communication; ‘Knowing your rights’; and employment law updates.

If you are interested in attending a training seminar in your region, get in touch with your Regional Office or email